Refund policy

 

Ananta Return & Refund Policy

Effective Date: [15th Aug 2025]
Last Updated: [20th Sep 2025]

1. General Information

At Ananta, we value customer satisfaction and strive to ensure you are happy with your purchase. This Return & Refund Policy explains how we handle returns, exchanges, and refunds.
All rights are reserved by Ananta, including the right to update or modify this policy without prior notice.

2. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.

  • Items must be unused, unworn, unwashed, and in the original packaging with tags attached.

  • Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customised or personalised products

  • Sale or clearance items

  • Gift cards or vouchers

  • Earrings or intimate items (for hygiene reasons)

4. Return Process

  1. Contact us at [Your Support Email] within the return period to request a return authorization.

  2. Ship the product back to us at the provided return address.

  3. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

5. Refunds

  • Once your return is received and inspected, we will notify you about the status of your refund.

  • Approved refunds will be processed within 5–10 business days to your original payment method.

  • Shipping charges are non-refundable, except in cases of defective or incorrect items.

6. Exchanges

We offer exchanges for the same item in a different size or color, subject to stock availability. Exchanges follow the same process as returns.

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery with photos of the product and packaging.

  • We will arrange for a replacement, exchange, or refund at no extra cost to you.

8. International Returns

  • International customers are responsible for return shipping costs, customs duties, and taxes related to the return.

  • Please mark the return package as “Returned Goods” to avoid additional customs charges.

9. Policy Changes

Ananta reserves the right to update or change this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.